Questions

Q: I am looking for some information about staff roles. I want to shift some operational tasks from our program managers to our service centre (operations) staff. Do you have any documents that might help me? It would be great if you have something with job titles or areas that..

Q: looking for an article or two that talk about what makes an effective executive director of a community education and recreation department. Does LERN have such a thing?

Q: Can LERN provide a general rule of thumb in terms of selecting a payment amount for community education instructors.  In other words, is it better to pay them a percentage of each enrollment or a flat hourly rate?  A: I have attached our report on how to pay instructors for..

Q: I am reviewing some of my current continuing ed classes and I am looking for new classes that I might want for the future. I want to make my decision(s) based on facts and data, not gut feelings. Does LERN have a template or guide that I might be able to use? Just as an FYI,..

Q: Do you have training on the development of a faculty portfolio? A: You had asked LERN about faculty portfolios. I did a survey of some faculty on our mailing list, and identified nine organizations that use faculty portfolios. I have attached list of those who responded and..

Q: I thought I saw some mention of planning tools for marketing and strategic planning. I'm looking for some layout templates for my plan and some best practice data specific to our customized business training we offer. A: Thank you for contacting LERN with your questions. I..

Q: I have new employees coming on board with some specialty areas. Could you look at this or share it with someone else in LERN who might be able to assist me? In positions for workforce specialists, should their duties/responsibilities be weighted so that they can attend to..

Q: I am looking for effective interview questions for a Community Education Coordinator role. Anything available from LERN? A: I have attached a copy of LERN's recommended job description for a program coordinator and some sample interview questions.

Q: I have reduced the printing cost of the second mailing by making a smaller folded self-mailer (We used to just mail 2 72-page brochures). Then we cut the mailing list down from 28,000 to 19,000. I’ve attached our second target mailer. We chose the top-enrollment… oh… 15 zip..

Q. We would like to send out a survey to our Informal Classes customers that have only taken one class with us to ask, in the best way possible, why they have not come back to take a class with us again.  We would like to find out why they are not repeat customers. A: I have..