Q: I am looking for a Customer Service Certificate Program to deliver to our college staff. We are looking to develop a “Customer Service Academy” and a “Leadership Academy” for staff and supervisors. Hope you can help.
Questions
Q: We have a relatively new eLearning Department where we have a Director and Asst. Director. They are primarily responsible for various stages of creating products for our clients/stakeholders. Depending on the topic, the class is project managed by a Director from another..
Q: Is there any advice on your website, or elsewhere, regarding the structure of a CECT department with regard to personnel. A: I have attached two documents that you might find helpful. In general, LERN recommends that your CT activities be part of your Continuing Education..
Q: I have been asked to update our strategic plan for this year. There are a couple of areas I’m looking to find more research information on, I’m hoping LERN can help. I’ve listed the request below. I would be looking for information for Professional Education at Higher Ed..
Q: Even though our department has been around over 10 years, we are new to LERN. I am eager to use any tools to help us be efficient and effective. I feel we are really lacking in sales and marketing techniques. I welcome any tools that you believe would help. Particularly, do..
Q: We are going to be interviewing for a new Programmer soon. I was wondering if LERN has any suggestions on questions we could us in the interview to get the person we are looking for. Of course, I realize you don’t have the definition but it would be very similar in duties as..
Q: We now have a new Chancellor who is very supportive of customized training and growing our relationships with business and industry! All good for our CE/CT divisions across the state. I am writing to LERN because I wanted to update our position descriptions for Executive..
Q: I remember at a LERN Conference or seminar, there was a ratio of Revenue amount per staff in CE. A figure of $250,00 per staff comes to mind. Can you share any recent data? I generate $1.7M per year in CE with 2 Staff (Program Consultants) and me as Director. Do I have the..