Q: We are trying to change our Customer Satisfaction Survey process (class evaluations) and to add periodic surveys to elicit broader program feedback. Currently our class surveys are hard copy, then someone has to collect and type up all the feedback and the instructor as well..
Questions
Q: We are in the process of gathering data about our customers. Bottom line, we want to know what products/services they are purchasing these days. After listening to a LERN speaker at a WeTrain conference last summer (sorry, his name escapes me, he is a futurist and has written..
Q: Do you have good examples of survey questions? We’re sending out a survey and I want to ask our best customers for classes they’d like to try in the winter/spring session. A: We can give you some information on survey questions, but it would be helpful to have a little more..
Q: Does LERN have any examples of customer surveys you could share from other Public School members?A: The examples we have relate primarily to programming and course evaluations, but for a customer service survey, the best types of questions to include survey would be 1) Was it..
Q: I am in the process of setting up a continuing education division at my institution. I have an extremely small existing list of customers. I am looking to do a comprehensive survey of community members to identify CE needs. Do you have a sample survey or can you direct me to..
Q: We would like to incorporate a class survey form (like survey monkey) in our website, and as a link we can include on receipt (and perhaps we can send an automatic response after the class is over.)Do you have recommendations on a survey form or do you recommend we use survey..
Q: We are going through a rebranding exercise at CBIZ and want to send a survey out to our clients to determine how strong our current brand is and the effects of changing it. Do you have any documents to help with this?A: Rebranding Campaign Having a recognizable brand is very..
Q: I am now working on putting together a survey as to what our customers desire from Water Fitness Classes. Our attendance is down quite a bit so that tells me were are not meeting their needs in some fashion. Do you have any sample surveys on Water Fitness that you can share..