Q: We have a question about what is the recommended percentage to offer for new classes and the acceptable rate of cancels for each session?A: LERN recommends that you offer around 20% new classes each term and that you not exceed 30%. The reason is that new courses have a much..
Questions
Q: I’m hoping to find out some benchmarks for class cancellations. A: Here are the LERN benchmarks for CE classes:Overall Cancellation Rate. 15-25%New Course Only Cancellation Rate. 30-50%.Repeat Rate. 30-50%.Average Number of Students Refunded per Cancelled Course = 3 or less..
Q: If the ideal cancellation rate of classes is 15 t0 20%, should we expect that 15 to 20% of our income should also go to refunds? They are asking because their cancellation rate is at 35% but their refund percentage is only 12%. A: When you say the refund percentage is 12%, do..