Q: We are going to start measuring our return customer rate. I looked through my LERN materials to find out how you recommend we measure it. I found it and it's based on going 1 year back.What's the rationale for going back 1 year rather than say 2 or 3 years back?
Questions
Q: Does LERN have any information on the startup, development and maintenance of a Customer Loyalty Program? We are looking to initiate one here at our Recreation Center and figuring why reinvent the wheel I thought I might ask LERN and see what they know within their knowledge..