Q: We are trying to change our Customer Satisfaction Survey process (class evaluations) and to add periodic surveys to elicit broader program feedback. Currently our class surveys are hard copy, then someone has to collect and type up all the feedback and the instructor as well..
Questions
Q: Can you please help me recall…if I am going to survey students in a particular region, is it best practice to gather the contacts of our best customers in that region from the last three years?