Q: We are members of LERN and are thinking about changing our refund policy. Below is our present one and possible new one. I wanted to check with someone from LERN first to see if I was missing anything. Refunds If you cancel at least 3 days prior to workshops or series, you..
Questions
Q: We experience extensive lost staff productivity and customer dissatisfaction due to awaiting refunds from non-credit card transactions. Due to this, I'm strongly considering a credit card or P.O. only policy. I'd appreciate your team's thoughts on pros/cons and an..
Q: Can you send me your latest recommendation regarding refund policies.A: LERN recommends a liberal, customer-friendly refund policy. Some of the best programs not only have a "no-questions-asked" refund policy, but provide a voucher for an additional class at no charge if the..
Q: If the ideal cancellation rate of classes is 15 t0 20%, should we expect that 15 to 20% of our income should also go to refunds? They are asking because their cancellation rate is at 35% but their refund percentage is only 12%. A: When you say the refund percentage is 12%, do..
Q: we are looking at offering a certification program that will consist of 9 individual courses. The timeline of the program will run from September through December and will consist of a total of 29 Hours.We have offered this certification program in the past but the courses..