Q: I am looking for some information about staff roles. I want to shift some operational tasks from our program managers to our service centre (operations) staff.  Do you have any documents that might help me?  It would be great if you have something with job titles or areas that list the types of tasks typically performed.

A:  I have attached two articles that might be of use to you. Also, we do have publication on both Staffing and Re-engineering Staff which have a lot more information. let me know if you are interested in knowing more about these.
http://media.lern.org/webinars/Job-Descriptions-Summaries.docx