Q: From time to time, we have an instructor cancel at the last minute. Can LERN provide ideas on how to resolve this issue?A: This is not an issue we encounter often, thank goodness. Of course, there will always be emergency situations that may require a last minute..
Questions
Jordan Kivley
Recent Posts
Q: I have a question regarding privacy law. Could Community Ed share our email list with our instructors who requested them? How about with another department of the college?A: FERPA protects information that is part of a student’s educational record. It does not protect..
Q: We are looking at several companies to assist us with eMarketing but would like to see some of LERN's Best Practices in eMarketing or any templates we could utilize. A: I'm assuming you are looking at email vendors - but please feel free to post a follow up question if you..
Q: Do you have good examples of survey questions? We’re sending out a survey and I want to ask our best customers for classes they’d like to try in the winter/spring session. A: We can give you some information on survey questions, but it would be helpful to have a little more..
Q: I was looking on the website for a good Cost Recovery Model that we can use in our Recreation Department for setting prices for programs/classes. Can LERN help?A: The LERN financial formula is what we recommend for setting prices and determining income for classes and..
Q: Could you give me a definition for 1/2 life of course?A: The half-life of a course, program or event is the point at which you typically generate half of your total enrollments. Knowing what this point is for a particular event or course can help you gauge whether your..
Q: We’re in the process of rolling out a more coordinated social media effort in order to encourage engagement and aid our marketing program, and to that end I was wondering if LERN had resources or if you could put me in touch with someone who had resources on drafting an..
Q: We have an opportunity to partner with a local Arts council to provide registration and marketing services only to their instructors. Our program would not hire the instructors and offer the courses as our own, but we would publish them in our schedule and take registration..
Q: I wonder if LERN has some examples, or could provide some advice regarding catalogue distribution surveys.I am part of an Ad-hoc catalogue distribution committee within Langara College Continuing Studies. This committee is looking at our distribution methods to determine if..
Q: We are seeking some standard formulas for pricing online courses. We are being asked to provide online fire science training and need assistance with what the markup should be. A: LERN has developed a financial format based on the best practices of LERN member organizations...