Q: Have there been any studies regarding the effect on enrollment of lowering, or raising prices. If we lower our prices, will we get a disproportionate increase in enrollment?
Questions
Q: We are looking at how and where we can trim costs, I’m sure like every other program. We have not changed the glossy cover and newsprint insides of our catalog for a number of years. How do we determine the effectiveness of that paper? Surrounding districts use newsprint,..
Q: Do you have any information or statistics on the benefits of publishing 4 activity guides per year? And a percentage of municipalities that publish 4 guides per year?We currently publish 3 and I need some information and benefits on publishing 4 as soon as possible for..
Q: Do you know of any examples where a Senior Center & an Adult Education program have combined? We are considering joining the two entities, but there is a lot of resistance. We are really not comparable to a college CE, although we do offer some career training. If you know of..
Q: We are seeking some resources on the future of community education and how to keep our community programs viable. A: Yesterday our Community Education Council had a conference call and this was one of the topics we discussed. I would like to set up a time to discuss your..
Q: Can you send me your latest recommendation regarding refund policies.A: LERN recommends a liberal, customer-friendly refund policy. Some of the best programs not only have a "no-questions-asked" refund policy, but provide a voucher for an additional class at no charge if the..
Q: I’m working with our curriculum committee to develop C.E. non-credit courses vs academic credited courses. Our committee already uses a set of processes to propose new academic courses in the curriculum. However, they have requested the steps of “what & how” from other..
Q: Does LERN have any examples of customer surveys you could share from other Public School members?A: The examples we have relate primarily to programming and course evaluations, but for a customer service survey, the best types of questions to include survey would be 1) Was it..
Q: Our Department handles both the Open-to-Public classes for business and industry (like MS Office classes, Industrial Maintenance, Leadership, Small Business, etc.) as well as Customized Classes for business and industry.Here is the scenario: Let’s say we have ABC Company that..
Q: I need to tap into “sales” people to discuss how they are paid. I would love to get my salary plus a commission. Our director is willing to agree to a new compensation model if I can provide him with one that is used at another college or the LERN suggested pay model for the..