For more than 30 years, successful continuing, community, and corporate education..
The future of your lifelong learning program is dependent on your human assets, or intellectual capital. Although your software system is critical in supporting the operations of your organization, the system as well as your other assets (mailing list) will be underutilized if..
Good customer service is essential to retaining your participants and increasing income. Superior customer service will be so noticeable among your customers that it will enhance your image and separate your program from your competitors.
For lifelong learning and continuing education programs, direct mail and the print brochure still constitute around 70% - 75% of the registrations for a typical successful program (even if the majority of your registrations are made online). LERN still recommends that 75% of..
As a manager, you have a key role in taking your customer service operation to the next level.
One of the toughest questions for many continuing education coordinators is related to when it is okay to cancel a program. There is a common feeling that canceling a program is negative and that a program is not successful if there are not at least 20 people participating. In ..
