--- title: Tell Your Front Line! description: Transfer only 10% of calls! Info and resources for front line staff at UGotClass partnering organizations image: https://blog.lern.com/hubfs/What_Our_Customers_are_Saying-1.jpg --- [LERN Club Sign-In](http://beta.lern.org/club/) [![lern-logo.png](https://blog.lern.com/hubfs/June-folder/lern-logo.png "lern-logo.png")](http://lern.org) ** # Articles # Tell Your Front Line! Oct 24, 2016 9:17:00 AM by Kayla Pettis | Even though online registration has reduced the number of phone calls your program may receive, every phone call is a potential customer.  Communication with customers requires an ‘A1, Second to None’ frontline customer staff, says LERN consultant Greg Marsello, who does Program Reviews all over North America every week. Your frontline staff 1) can turn inquiries into sales, and 2) save time for your professional staff. LERN’s research of winning Operations Teams has uncovered the benchmark for customer communications being forwarded to professional staff, your revenue generators, at 10% or less. That means 90% of phone calls should be answered or responded to directly by your frontline staff, the person answering the phones. To reduce professional staff time on individual customers and to turn more inquiries into registrations, only a great frontline staff is the answer! Need resources to share with your front line? Pass on this post! - [UGotClass Classroom Tour for Students - 3 minutes](https://www.youtube.com/watch?v=0HvexE4sbx4) - [UGotClass Classroom Tour for Partners - 15 mintues](http://media.lern.org/webinars/UGotClass-Webinar.mp4) - [Student FAQs](https://blog.lern.com/ugotclass/blog/2016/04/07/the-most-common-ugotclass-student-questions-answered) - [Student Technical Suppor](https://blog.lern.com/ugotclass/ugc-101-student-technical-support)t - [Transfer and Refund Policy](https://blog.lern.com/ugotclass/ugc-101-transfer-and-refund-policy) - [Students' Favorite Things](https://blog.lern.com/ugotclass/your-students-top-5-favorite-things-about-ugotclass) *info@ugotclass.org*       ### LATEST NEWS Welcome back all partners William Draves New! Text Us LERN News From the Front Line LERN Average Participants Per Class Doubles LERN Top Ten Classes for February LERN [Tweets by @LernUpdates](https://twitter.com/LernUpdates) [LERN Club Sign-In](http://beta.lern.org/club/)