--- title: New Operations Matters webinar will help you simplify and streamline processes description: "In LERN's newest webinar, Operations matters: Best practices for increasing customer satisfaction, you will discover easily-adaptable operational ideas to implement in your organization." image: https://blog.lern.com/hubfs/2014-11-27_12.39.23.jpg --- [LERN Club Sign-In](http://beta.lern.org/club/) [![lern-logo.png](https://blog.lern.com/hubfs/June-folder/lern-logo.png "lern-logo.png")](http://lern.org) ** # Articles # New Operations Matters webinar will help you simplify and streamline processes Wed, Apr 22,2015 @ 01:02 PM by Kathryn Will | ![2014-11-27_12.39.23](https://blog.lern.com/hs-fs/hubfs/2014-11-27_12.39.23.jpg?width=188&name=2014-11-27_12.39.23.jpg)Improving staff productivity by centralizing operations is critical to your success. In LERN's newest webinar, [Operations matters: Best practices for increasing customer satisfaction](http://www.lern.org/registration/testCart/default.cfm?ProductID=2667&do=detail), you will discover easily-adaptable operational ideas to implement in your organization.  You will take away practical, specific techniques to engage staff and simplify processes. You learn the best practices for staff structure, centralizing information, customer service, effective training, and building relationships. Your presenter, Holly Klotz, is the Operations Manager at Schoolcraft College Continuing Education in Livonia, Michigan. For the last 25 years, she has worked in a variety of settings including Non-Profit, Parks and Recreation, Advertising Sales and Youth/Adult Continuing Education. During her 10 years at Schoolcraft College, her focus has been on programming, customer service, and overall process improvement. She has a passion for finding creative solutions to today’s operational challenges and looks forward to helping other LERN professionals achieve their goals. [![Register now!](https://no-cache.hubspot.com/cta/default/119076/cb42156a-6203-40ac-ad34-6b59fd21743a.png)](https://cta-redirect.hubspot.com/cta/redirect/119076/cb42156a-6203-40ac-ad34-6b59fd21743a)       ### LATEST NEWS Video: How to Get the Most From a LERN Membership LERN Video - The LERN Program Review: Position Your Unit for Success LERN Cancellation Rates and New Programs: A Lesson From Netflix Kathryn Lynch-Morin Ready for Liftoff: Drones and Drone Courses are More Popular Than Ever Kathryn Lynch-Morin Working with the University of Nebraska - Omaha LERN [Tweets by @LernUpdates](https://twitter.com/LernUpdates) [LERN Club Sign-In](http://beta.lern.org/club/)