Our field is changing rapidly now, with new formats, audiences and subjects. At this year’s Opening General Session, LERN’s senior management team updates you on the latest LERN research.

Last year, LERN revealed a new refund policy for the field, gave more evidence on why the print brochure is essential, reported on the benefits of a registration form, and more. This year we pioneer social media critiques for the field, page analysis, transgender in the classroom, why only 10 percent of customer calls should be forwarded to a professional staff member and more.