--- title: Meet Fred Bayley, LERN senior consultant description: Bring the Program Management Institute to you. Fred Bayley. LERN image: https://blog.lern.com/hs-fs/file-1177711613-jpg/images/fred-bailey.jpg --- [LERN Club Sign-In](http://beta.lern.org/club/) [![lern-logo.png](https://blog.lern.com/hubfs/June-folder/lern-logo.png "lern-logo.png")](http://lern.org) ** # Articles # Meet Fred Bayley, LERN senior consultant Fri, Sep 05,2014 @ 10:27 AM by Greg Marsello | Over the last 10 years, 90% of the continuing and community education professionals who have become LERN Certified Program Planners have been trained by Fred Bayley. Hailing from North Carolina, Fred was the Dean of Continuing Education at Isothermal Community ![Fred Bayley, LERN](https://blog.lern.com/hs-fs/file-1177711613-jpg/images/fred-bailey.jpg?width=118&height=118&name=fred-bailey.jpg)College where he worked diligently to implement LERN course programming, marketing, sales and operations best practices.  Participants in both Fred's face-to-face and online trainings rave about his techniques and his caring heart. Fred spends whatever time is necessary to support the people he is training to ensure they understand and can implement the information he is providing. **"Fred Bayley is amazing! His class management and instructional style made the days go by quickly. Informaton presentation was never dry which made it easy to stay focused."** **-Mike Fitzgerald, Harper College** "**I left the Program Management Institute with a confidence that I learned a lot of valuable information to improve my job."** **-Ayopha Stalliard, University of the Virgin Islands** Fred presents at [LERN's scheduled Institutes ](http://www.lern.org/conference/institutes/)– in 2015 in Savannah, Georgia – but also has presented onsite throughout North America. The [onsite Program Management Institutes](http://www.lern.org/consulting/onsite-institutes/) can be only for your continuing or community education team or can be opened up to other programs in your area. If it helps, LERN can handle the registrations. As the business of continuing and community education gets more complex, Fred has focused his time on conferring with staff to learn what they need to know to be successful and then researches and implements what he has discovered. An area of Fred's expertise is customer service and Fred has presented webinars, onsite trainings and conference presentations on customer service best practices. Check out this video tip sheet from Fred on [Why You Can't Underprice Your Courses](https://www.youtube.com/watch?v=JnpuWZ1e2tU&list=UUPckJVxOgoevfQiB_z5Vhww): [![Fred Bayley, LERN](https://blog.lern.com/hs-fs/file-1546450528-jpg/images/fred.jpg)](https://www.youtube.com/watch?v=JnpuWZ1e2tU&list=UUPckJVxOgoevfQiB_z5Vhww) For more information about LERN consulting and onsite presentation services contact Layne Harpine at [harpine@lern.org](mailto:harpine@lern.org)       ### LATEST NEWS Video: How to Get the Most From a LERN Membership LERN Video - The LERN Program Review: Position Your Unit for Success LERN Cancellation Rates and New Programs: A Lesson From Netflix Kathryn Lynch-Morin Ready for Liftoff: Drones and Drone Courses are More Popular Than Ever Kathryn Lynch-Morin Working with the University of Nebraska - Omaha LERN [Tweets by @LernUpdates](https://twitter.com/LernUpdates) [LERN Club Sign-In](http://beta.lern.org/club/)