--- title: "Video tip sheet: Decoding a needs assessment in lifelong learning" description: What do your lifelong learning or continuing education customers want? Do you truly know? image: https://blog.lern.com/hs-fs/file-581088615-png/images/screen_shot_2014-03-12_at_8.21.45_am-resized-600.png --- [LERN Club Sign-In](http://beta.lern.org/club/) [![lern-logo.png](https://blog.lern.com/hubfs/June-folder/lern-logo.png "lern-logo.png")](http://lern.org) ** # Articles # Video tip sheet: Decoding a needs assessment in lifelong learning Wed, Apr 23,2014 @ 11:35 AM by Kathryn Will | [![Greg Marsello, LERN Vice President for Organizational Development](https://blog.lern.com/hs-fs/file-581088615-png/images/screen_shot_2014-03-12_at_8.21.45_am-resized-600.png?width=438&height=264&name=screen_shot_2014-03-12_at_8.21.45_am-resized-600.png)](http://youtu.be/vZFhucol2Zg)What do your lifelong learning or continuing education customers want? Do you truly know? If you haven't done a needs assessment recently, chances are your program might be off base when it comes to knowing exactly what your customers want. In this video, Greg Marsello, LERN Vice President for Organizational Development, discusses the [three main aspects of doing needs assessments](http://youtu.be/vZFhucol2Zg) in lifelong learning and continuing education. He also talks about how needs assessments should be a normal part of a program's processes. [![Free white paper: 20 tips for increasing staff productivity](https://no-cache.hubspot.com/cta/default/119076/6ed0ba16-6fc3-48e7-ba87-257f8381462f.png)](https://cta-redirect.hubspot.com/cta/redirect/119076/6ed0ba16-6fc3-48e7-ba87-257f8381462f)       ### LATEST NEWS Video: How to Get the Most From a LERN Membership LERN Video - The LERN Program Review: Position Your Unit for Success LERN Cancellation Rates and New Programs: A Lesson From Netflix Kathryn Lynch-Morin Ready for Liftoff: Drones and Drone Courses are More Popular Than Ever Kathryn Lynch-Morin Working with the University of Nebraska - Omaha LERN [Tweets by @LernUpdates](https://twitter.com/LernUpdates) [LERN Club Sign-In](http://beta.lern.org/club/)