What do your lifelong learning or continuing education customers want? Do you truly know?

If you haven't done a needs assessment recently, chances are your program might be off base when it comes to knowing exactly what your customers want.

In this video, Greg Marsello, LERN Vice President for Organizational Development, discusses the three main aspects of doing needs assessments in lifelong learning and continuing education. He also talks about how needs assessments should be a normal part of a program's processes.