We MUST ensure that channels of communication with continuing education customers are consistent. The average human today is inundated with more than 2000 outbound marketing interruptions per day. The key to getting through the clutter is consistency.

The 21st century, the Information Age, is requiring us to expand our methods of communication to customers. No longer do we just produce a brochure/catalog/schedule, but now we have targeted promotions, a web site, social media, partnerships, and many other creative ways of getting the word out. Consistency is now critical. The look needs to be the same, as well as the service provided. Each channel of communication must provide the same or more information (a web site can provide the same information as a brochure, but it can also provide more and certainly should not provide less).

A great deal of time has been put into building your brand, so you must be selective about whom you allow to have an opportunity to build or destroy that brand. Expanding channels of
communication will only get more important in the 21st century, but good decisions need to be made about whom you expand with or how you expand.